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3.4 Track record15%

HWDraft

Describe up to two projects of similar scope completed in the last five years: the work, the challenges and how you managed them, and the outcomes.

Northgate City Council: transition of services across 26 sites, 2024

Northgate City Council awarded us its services contract in 2024, covering 26 sites from libraries and pools to offices and depots. Every site had to stay open during the transition. We completed it in six weeks, with no site closed.

A six-week transition with every site open

Claire Dawson, our proposed contract manager for Ridgeway, led the transition from award to full service. She planned it site by site, starting with the quietest, so the team had refined its checklist by the time it reached the busiest. Our team worked alongside the previous provider for the first two weeks, and each site’s manager signed off their site before we took responsibility for it.

Council staff briefed at every site

We briefed all [To confirm: number of staff] Council staff at the 26 sites two weeks before their site’s transition, then walked each site with its manager the day before. Every site displayed a direct number for our team, and the Council received no complaints during the transition.

Every service level met, within budget

We met every service level from the first month, and the Council’s site user survey score rose from 68% to 91% in the first year. We delivered the transition within the approved budget, and in 2025 the Council extended the contract by two years.

A proven approach for Ridgeway’s campuses

Ridgeway’s 30 buildings across three campuses stay open all year, just as Northgate’s sites do. Claire will lead your contract with the team that delivered Northgate, using the same site-by-site transition. The University gets a team that keeps every building running, with staff and students onside from the first day.

3.4 Track record1/1

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Project information

Bid informationKey datesEvaluation criteriaEvidence assessmentMore

Requirement	Rating	Gaps
1.3 Health and safety	Strong	None
1.5 Consent conditions	Gap	No erosion and sediment control plan for work beside the stream.
3.1 Methodology	Strong	None
3.2 Relevant experience	Strong	None
3.3 Key personnel	Partial	No CV yet for your proposed site engineer.
3.4 Track record	Partial	Only one council referee from the last three years.
4.1 Traffic management	Gap	No traffic management plan for residential streets.
4.2 Broader outcomes	Partial	No commitments yet on local subcontractors or trainees.

1.3 Health and safetyStrong
1.5 Consent conditionsNo erosion and sediment control plan for work beside the stream.Gap
3.1 MethodologyStrong
3.2 Relevant experienceStrong
3.3 Key personnelNo CV yet for your proposed site engineer.Partial
3.4 Track recordOnly one council referee from the last three years.Partial
4.1 Traffic managementNo traffic management plan for residential streets.Gap
4.2 Broader outcomesNo commitments yet on local subcontractors or trainees.Partial

Project information

Bid informationKey datesEvaluation criteriaEvidence assessmentMore

Requirement	Rating	Gaps
1.3 Health and safety	Strong	None
1.5 Consent conditions	Gap	No erosion and sediment control plan for work beside the stream.
3.1 Methodology	Strong	None
3.2 Relevant experience	Strong	None
3.3 Key personnel	Partial	No CV yet for your proposed site engineer.
3.4 Track record	Partial	Only one council referee from the last three years.
4.1 Traffic management	Gap	No traffic management plan for residential streets.
4.2 Broader outcomes	Partial	No commitments yet on local subcontractors or trainees.

1.3 Health and safetyStrong
1.5 Consent conditionsNo erosion and sediment control plan for work beside the stream.Gap
3.1 MethodologyStrong
3.2 Relevant experienceStrong
3.3 Key personnelNo CV yet for your proposed site engineer.Partial
3.4 Track recordOnly one council referee from the last three years.Partial
4.1 Traffic managementNo traffic management plan for residential streets.Gap
4.2 Broader outcomesNo commitments yet on local subcontractors or trainees.Partial

The methodology didn’t arrive until the afternoon before submission. Grizzly let us pull it all together in time. Without it, we probably wouldn’t have submitted.

Bid Director · Infrastructure contractor · Australia

It saves so much time and takes the pressure off. I was more relaxed on that tender than if I’d done it all myself.

CEO · Technology exporter · NZ

All our documents are in Grizzly, so it’s easy to go back in and build what we need from them.

Director · Construction · NZ

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